At PLNK, we're committed to creating a welcoming, safe, and empowering space for everyone. Please take a moment to review our studio policies so we can provide the best experience for you and our community.
Class Booking • Attendance • Cancellations
Classes can be booked through the PLNK app or website. Reservations are required for all classes.
Studio doors are locked at the start of class. Late arrivals will not be permitted to enter once class has begun.
Cancellations must be made at least 8 hours prior to class. Late cancellation or missed classes will result in the loss of class credit or a $15 late cancel/no-show fee, depending on your membership or package.
Each class is limited to 10 participants. If a class is full, you may join the waitlist. If a spot becomes available, you will receive a notification via email and/or push notification when you are added to the class.
Waitlist spots may become available up to 1 hour before the scheduled class time. If you no longer wish to attend, please remove yourself from the waitlist to avoid cancellation fees.
Private 1:1 and 2:1 sessions require payment at the time of booking and are not confirmed until payment is received.
Private group sessions must be booked at least 3 weeks in advance and cancelled no later than 7 days prior to the scheduled session.
Payment for private group sessions is due in full 7 days before the scheduled session.
Memberships • Packages • Refunds
Class packages expire 60 days from the purchase date.
New member trial packages expire 60 days from the purchase date.
Monthly memberships automatically renew unless cancelled in writing at least 30 days before the next billing date.
Memberships may be paused once per calendar year for up to 60 days. After the pause period ends, the membership will automatically resume billing.
Class packages and memberships are non-transferable and may not be shared.
All packages and memberships are non-refundable.
To request a membership downgrade, we require a minimum of 14 days' written notice prior to your next billing cycle date. This allows us to process your request in time for your upcoming cycle.
Requests submitted after this window will take effect the following billing period.
Safety • Studio Etiquette
To ensure a safe and supportive experience, clients are encouraged to inform the studio in advance of any pregnancy, injuries or health concerns. Additionally, please notify your instructor prior to the start of class so appropriate modifications and support can be provided.
Grip socks are required during all classes.
For safety and liability reasons, guests must be 18 years or older to enter the studio.
Cell phones must be silenced during class.
No food or shoes are allowed in the studio area.
Water is permitted if it has a secure lid.
Privacy • Media
PLNK may occasionally take photos or videos in the studio for social media or marketing purposes.
If you prefer not to be included, please notify a member of our team and we will gladly accommodate your request.
Large or professional recording equipment (tripods, lighting, microphones, etc.) is not permitted in the studio.
If taking photos or videos, please be mindful of those around you and avoid capturing other clients or instructors without their consent.
Studio Policies
Frequently Asked Questions
Welcome to PLNK ~ We're so glad you're here!
Below you'll find answers to some of the most common questions. If you don't see what you're looking for, feel free to reach out! We're always happy to help.
What is Pilates?
Pilates is a low-impact, full-body workout designed to strengthen, lengthen and balance the body. It focuses on core strength, control flexibility, posture and alignment, while improving overall body awareness.
Do I need experience to join?
Not at all. PLNK welcomes all bodies and all experience levels. Our instructors offer thoughtful modifications and progressions so you can move safely, confidently and at your own pace.
What should I wear?
Wear comfortable activewear that allows you to move freely and helps instructors observe alignment. Avoid loose-fitting clothing, zippers or buttons that may damage equipment.
Grip socks are required for safety and hygiene and are available for purchase at the studio.
What should I bring?
Grip socks and water. The studio has a water refill station and bottled water available for purchase.
How do I book a class?
Download the PLNK Pilates app or visit the Classes section on our website to reserve your spot. Classes often fill up quickly, so we recommend booking in advance.
How long is a class?
All PLNK sessions are 50 minutes long.
When should I arrive for class?
Please plan to arrive within 10 minutes of your scheduled class time (no earlier than 10 minutes before). This allows our instructors time to reset equipment and prepare the studio, while still giving you time to check in, get settled and meet your instructor.
Where can I store my belongings?
Lockers are available for your personal items during class. Feel free to store your bag, phone and other belongings safely inside before you head to your reformer.
Do you have changing rooms or restrooms?
Yes, we have a clean, comfortable restroom.
Do you offer memberships or class packages?
Yes. We offer single classes, class packs and monthly memberships. Pricing is available on our website, Instagram and the PLNK Pilates app.
How does the waitlist work?
When a class reaches capacity, you may join the waitlist. If a spot becomes available, you will receive a notification confirming that you have been added to the class.
Clients may be added from the waitlist up to 1 hour before the class begins.
What if I'm running late?
For the safety and flow of class, studio doors are locked once class begins and late entry is not permitted. We recommend arriving 5-10 minutes early.
What class should I take first?
If you are new to Pilates or new to PLNK, we recommend starting with our Intro to Pilates class. These classes are designed to help you become familiar with the equipment, foundational movements and studio flow. Our instructors will guide you through the exercises and provide modifications so you can move safely and confidently.
Can I take class if I'm pregnant?
In many cases, yes. We recommend receiving medical clearance from your doctor before participating in Pilates during pregnancy.
Please inform the studio before booking so we can schedule you with an instructor who has experience working with prenatal clients and can provide appropriate modifications.
Do you offer refunds or extensions?
All memberships and class packages are non-refundable and non-transferable. Extensions may be considered only in the case of medical situations or injuries.
Where is PLNK Pilates located?
PLNK Pilates is located in Yelm Hwy Corporate Center in Lacey, Washington with plenty of free parking available.